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Our Policy

Santosha Co' was founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below.

Vegan Friendly

All of our scented products are made from vegan friendly ingredients.

However, please note that we cannot guarantee the packaging/labels are 100% vegan friendly.

Shipping and Delivery

Your will be dispatched within 5 working days of your order. Once your order has been posted, it should take 3-5 working days to arrive with standard delivery. We currently only deliver within the UK, excluding Northern Ireland.

Our Return Policy

Most of our items are eligible for our 14 day return policy. If your product has arrived faulty or damaged, please email us with an image of the damaged product and your order number. We will then issue a refund or exchange within 14 days of receiving it. 

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Should you wish to return an item, please request this by using the Contact Us form with your order number and we will respond to you within 3 working days regarding your request.

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To be eligible for a return please see below:

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  • Your item must be unused and in the same condition you received it

  • It must be in the original packaging 

  • The item must be faulty or damaged

  • Discontinued items can only be refunded if they are faulty

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Once we have received and inspected your return, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a funds will automatically be applied to your original method of payment, within 5 working days.

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You will be responsible for the costs of returning your item. Postage costs are non refundable.

Our Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback.

 

When you place and order on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect Non-Personal and Personal information for the following purposes:

  • To provide and operate the services

  • To provide our users with customer assistance

  • To be able to contact our visitors and users in general to generate personalised service related notices

  • To create statistical data

  • To comply with any applicable laws and regulations

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Our company is hosted on the Wix.com platform. Wix.com provides us with our online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you via email to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. 

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